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How-to · Lisbon

Handle a car crash, step by step

Most fender-benders settle on the spot. Know when that's not enough.

Month 1

Time

30 min on the spot, longer if anyone's hurt

Cost

Free (your time only)

Difficulty

Medium

What to bring

Your driving licence and the car's documents

The Declaração Amigável form (it's in the glovebox of every insured car)

Your phone camera

×

Not needed: A lawyer, for minor no-injury cases

Prices checked June 2026

Do it

  1. 1

    Stop and check for injuries

    Pull over if you safely can. Leave the vehicles in place if anyone's hurt or you disagree on fault.

  2. 2

    Decide: form or 112

    No injuries, both drivers agree, everyone's insured? Fill in the Declaração Amigável. Otherwise call 112 and wait for PSP or GNR.

  3. 3

    Document everything

    Photos of both vehicles, plates, the road, and any damage before you move anything. Get the other driver's name, plate, and insurer.

  4. 4

    Tell your insurer fast

    Most Portuguese policies want notice within about 8 days, sooner if you want repairs or a courtesy car moving quickly.

Common questions

What if the other driver doesn't have the form or won't sign it?

That's exactly when you call 112 and let PSP or GNR file an official "participação" instead.

Do I need to call the police for a tiny scratch in a parking lot?

No, if there's no injury and you both agree on what happened, the Declaração Amigável is enough, that's what it's for.

How long do I have to report to my insurer?

Check your policy, but treat 8 days as the outside limit. Report sooner and you'll get a repair authorisation faster.

Full checklist tracking and task completion live in the Settli app for Lisbon.